Strategic clarity
Product clarity
AI solutions for world-class CX
We help companies create scalable AI solutions that are adopted by teams and end customers alike.
For noticeably better CX and measurable efficiency gains.
For noticeably better CX and measurable efficiency gains.
Case Study
AXA Schweiz: IVR-Transformation
Expertise for every step your AI transformation
What makes us stand out?
We've already developed enterprise AI solutions before ChatGPT existed
We have been developing excellent AI solutions since 2017
Our AI assistants won the Red Dot Award and the iF Design Award, among others. Our charismatic AI approach always manages to inspire users.
Profound customer service experience
Most AI assistants fail because users and team don't accept them. We have developed a systematic solution for this.
Support throughout the AI process
From strategy to successful implementation. AI projects are never just about technology — but also about involving teams in the transformation.
Technology that adapts to you. Never the other way around.
We work consistently platform-independently and can therefore select the best technology for your individual case.
Ready to transform your customer service?
"Sie sind innovativ und zuverlässig. Mit ihrem Ansatz haben sie unsere Ziele stets erreicht und oft sogar übertroffen."
Mihajlo Zivkovic
,
Swisscom
"Meine Zusammenarbeit mit Ideabay.ai war schlichtweg transformativ."
Sara Rojewski
,
Telefonica
"CX ist bei Ideabay das höchste Gut und sie setzen alles daran, die Erwartungen unserer Kund*innen zu übertreffen."
Carlos Fresneda
,
AXA Schweiz
"Sie sind innovativ und zuverlässig. Mit ihrem Ansatz haben sie unsere Ziele stets erreicht und oft sogar übertroffen."
Mihajlo Zivkovic
,
Swisscom
"Meine Zusammenarbeit mit Ideabay.ai war schlichtweg transformativ."
Sara Rojewski
,
Telefonica
"CX ist bei Ideabay das höchste Gut und sie setzen alles daran, die Erwartungen unserer Kund*innen zu übertreffen."
Carlos Fresneda
,
AXA Schweiz
Trust our experience but above all for our customers
"Sie sind innovativ und zuverlässig. Mit ihrem Ansatz haben sie unsere Ziele stets erreicht und oft sogar übertroffen."
Mihajlo Zivkovic
,
Swisscom
"Meine Zusammenarbeit mit Ideabay.ai war schlichtweg transformativ."
Sara Rojewski
,
Telefonica
"CX ist bei Ideabay das höchste Gut und sie setzen alles daran, die Erwartungen unserer Kund*innen zu übertreffen."
Carlos Fresneda
,
AXA Schweiz
testimonial
"Meine Zusammenarbeit mit Ideabay.ai war schlichtweg transformativ."
testimonial
"Die Customer Experience ist bei Ideabay das höchste Gut und sie setzen alles daran, die Erwartungen unserer Kund*innen zu übertreffen."
testimonial
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testimonial
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testimonial
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Scalable AI solutions that Inspire customers & strengthen teamsAfter working with us, you'll..
Measurable higher resolution rate
Many of your customer inquiries are resolved by your AI assistant without waiting — with a customer experience that inspires.
Noticeable relief for your service teams
Your employees feel relieved of your AI solution and can concentrate on tickets that require genuine human quality.
Deep embedding in your
business processes
Your AI solution fits seamlessly into existing processes and team structures and clearly reflects your brand identity.
Scalability beyond the initial use case
No more isolated solutions: Yours
AI solution can also be used in neighboring areas such as marketing & sales.
AI solution can also be used in neighboring areas such as marketing & sales.
Ready to take the first step?
We bring 14 years of experience and 25 experts to the table
and support your AI transformation from strategy to implementation.
