Strategic clarity
Product clarity
AI solutions for world-class CX
We help companies create scalable AI solutions that are adopted by teams and end customers alike.
For noticeably better CX and measurable efficiency gains.
For noticeably better CX and measurable efficiency gains.
Case Study
AXA Switzerland: IVR-Transformation
Expertise for every step your AI transformation
What makes us stand out?
We've already developed enterprise AI solutions before ChatGPT existed
We have been developing excellent AI solutions since 2017
Our AI assistants won the Red Dot Award and the iF Design Award, among others. Our charismatic AI approach always manages to inspire users.
Profound customer service experience
Most AI assistants fail because users and team don't accept them. We have developed a systematic solution for this.
Support throughout the AI process
From strategy to successful implementation. AI projects are never just about technology — but also about involving teams in the transformation.
Technology that adapts to you. Never the other way around.
We work consistently platform-independently and can therefore select the best technology for your individual case.
Ready to transform your customer service?
"They are innovative and reliable. With their approach, they have consistently met and often exceeded our goals."
Mihajlo Zivkovic
,
Swisscom
"Working with Ideabay.ai was truly transformative."
Sara Rojewski
,
Telefónica
"CX is the highest priority at Ideabay, and they do everything in their power to exceed our customers' expectations."
Carlos Fresneda
,
AXA Switzerland
"They are innovative and reliable. With their approach, they have consistently met and often exceeded our goals."
Mihajlo Zivkovic
,
Swisscom
"Working with Ideabay.ai was truly transformative."
Sara Rojewski
,
Telefónica
"CX is the highest priority at Ideabay, and they do everything in their power to exceed our customers' expectations."
Carlos Fresneda
,
AXA Switzerland
Trust our experience but above all for our customers
"They are innovative and reliable. With their approach, they have consistently met and often exceeded our goals."
Mihajlo Zivkovic
,
Swisscom
"Working with Ideabay.ai was truly transformative."
Sara Rojewski
,
Telefónica
"CX is the highest priority at Ideabay, and they do everything in their power to exceed our customers' expectations."
Carlos Fresneda
,
AXA Switzerland
testimonial
"Working with Ideabay.ai was truly transformative."
testimonial
"At Ideabay, customer experience is the ultimate priority, and they consistently go above and beyond to exceed our customers' expectations."
Scalable AI solutions that Inspire customers & strengthen teamsAfter working with us, you'll..
Measurable higher resolution rate
Many of your customer inquiries are resolved by your AI assistant without waiting — with a customer experience that inspires.
Noticeable relief for your service teams
Your employees feel relieved of your AI solution and can concentrate on tickets that require genuine human quality.
Deep embedding in your
business processes
Your AI solution fits seamlessly into existing processes and team structures and clearly reflects your brand identity.
Scalability beyond the initial use case
No more isolated solutions: Yours
AI solution can also be used in neighboring areas such as marketing & sales.
AI solution can also be used in neighboring areas such as marketing & sales.
Ready to take the first step?
We bring 14 years of experience and 25 experts to the table
and support your AI transformation from strategy to implementation.
